Want to Live and Work in the ADK?

Whether you are looking for a summer gig, part time or a full career flex we are hiring for both the restaurant and hotel! 

email [email protected] with inquiries

 

We would love to hear from you and how you could become a part of the team!

NOW HIRING GENERAL MANAGER

SALARY BASED ON EXPERIENCE, INCLUDES HEALTH BENEFITS AND HOUSING SUPPORT!

COULD BE SINGLE PERSON POSITION OR COUPLE

Responsibilities:

  • Generate a budget that ensures guest satisfaction and quality of services while also keeping costs balanced and profit margins maximized
  • Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets overall hotel goals
  • Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel’s services and amenities
  • Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies
  • Devise the cleanliness and upkeep of the hotel’s rooms, public areas, and grounds in order to cultivate a reputation for quality
  • Manage and Oversee Front Desk
  • Responsible for most (virtual and some time on property) front desk hours-Managing reservations, customer service and guest experience
  • Responding to all reviews
  • Handling any customer complaints or issues
  • Gaining knowledge of repeat guests’ needs, curating experiences, and quality of stay for each unique guest as is in line with brand standard
  • Rate and grid management
  • Developing pricing strategies and packages
  • Answering phone and handling any after hour emergencies or calls from in-house guests in a time; be available holidays and weekends
  • Managing employees, setting schedules, submitting payroll
  • Managing time off and scheduling according to forecasted revenue and budgets
  • Able to build and retain a team
  • Controlling payroll costs to associate with business needs
  • Act as HR department to resolve all employee issues

HOUSEKEEPING

  • Support and Drive Housekeeping Department
  • Support housekeeping roles in duties such as cleaning common areas, helping with hot changes on a busy weekend, keeping up with laundry etc
  • Paying close attention to and maintaining outside appearance and gardening
  • Managing contractor and vendor relationships, inventory and procure all cleaning items, linens so forth and manage communications and payment coordination with the accountant.
  • Maintaining an organized sense of urgency in housekeeping
  • Maintain quality standards of cleanliness
  • Checking rooms for cleanliness prior to guest arrival

MAINTENANCE

  • Support and Drive Maintenance
  • Scheduling maintenance as needed, whether repairs and maintenance, or project-based, or emergency situations
  • Property physical plant maintenance oversight and management of work orders for maintenance personnel and outside contractors to bid and handle, in coordination with existing policies for approval of expenditure from Cheryl and Keir for proposed work needing to be done
  • Able to handle smaller maintenance tasks and able to earn working knowledge of physical plant maintenance in order to best assess, resolve and address any issues that arise
  • Able to do yard work, deep cleaning, and other tasks in shoulder seasons when team prepares the property for seasonal opening

FOOD AND BEVERAGE

  • Work closely with the Head Chef and Restaurant/Event leadership team to provide a cohesive operation for guest experience and high-quality standards
  • At times be ready and willing to support the restaurant team as needed and willing to work as a cross utilized team member and example to all employees

SALES

  • All Sales functions (answering phone calls/texts/emails from potential customers looking to book and existing customers in a timely manner with a focus to converting to sales and delivering a superior and memorable guest and customer service experience
  • Training certain employees in Cloudbeds (reservation system)
  • Creating special offers and promotions based on seasonal business
  • Driving on-property organic social media and marketing content
  • Attending a monthly sales/marketing meeting
  • Coordinating and managing the local revenue management function at Great Pines in coordination with Weekender strategy and team
  • Event organization and working closely with event manager for proper service and execution of property strategy and service level

MARKETING

  • Sending Email Blasts to our contact list and maintaining this database and managing marketing plan and implementation
  • Posting relevant content on social media accounts 2-5 times per week as well as Instagram stories when relevant
  • Leading the marketing function with direction and guidance from CMC (Chicago Marketing Consultancy), our marketing agency, on a to-be-determined clear division of responsibilities and roles, and schedule of marketing activities
  • Attending a monthly marketing/social media meeting
  • Other miscellaneous activities falling under the purview of the General Manager of the business and property
  • Make an effort to regularly attend business-related meetings or community events to maintain a positive presence in the community

Qualifications:

  • Exhibit excellent organizational, communication, and problem-solving abilities
  • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
  • High school diploma or equivalent GED; degree in hospitality or related field of study preferred
  • Previous experience as a hotel manager, assistant manager, or hotel department manager required
  • 5+ years of experience working in a hotel or the hospitality industry required
  • Must be willing to live on-site and be on call for guest needs