Our

Property Policies

Room Reservation Policy

A security deposit of your first night's stay is required on all rooms at time of booking. Your card will be authorized in full for the balance due 1-3 days prior to arrival. If you need to change your payment method prior to arrival, you must call Great Pines in advance to change payment methods. 

Check-in time starts at 4pm. Checkout time is by 11am. All rooms are non-smoking and we strictly uphold this. Guests found smoking, vaping, or using marijuana in their rooms will be fined $250

Cancellation Policy

In accordance with the cancellation policy of Great Pines, if it becomes necessary to cancel or change this reservation, you have until 14 days prior to the check in date, you may cancel your reservation. If you cancel less than 14 days before the check in date you will forfeit your deposit of one night's stay. I hereby authorize Great Pines to charge my credit card for all amounts owed and charges occurred by myself or any of my guest. Early check outs will not receive any refund. 

Late Cancellation – Late cancellations are charged the full amount.

No-Show – If you do not check in or contact us by the check out time, you will be charged the full amount.

Age: You must be 21 years or older to rent a room on our property
Room Capacity: Each room has a maximum capacity set, this is 2 people per bed in each room. Any additional adults or children over 3YO are subject to an additional $40 fee per person. We DO NOT have COTS.
NYS Liquor law: Prohibits all alcohol brought on to the premises not sold by Great Pines, all alcohol brought on to the property must remain in guest rooms only and cannot be consumed elsewhere on property. 
Hotel is 100% Smoke free inside the rooms, a $200 a day cleaning fee will be charged if smoking is detected. Any un-reparable damages done to rooms including stained towels, bedding, tears in bedding pillows or stains on floor etc will be charged accordingly. For a list of these charges see front desk or your welcome binder in room.
Room towels should not be used for any outside activities such as used by the lake, taken to a waterpark, or drying off a wet dog. If you would like towels for the lake, waterpark, etc. please contact the front desk so that housekeeping can provide you with towels designated for this.
Housekeeping policy is to unplug any items that produce heat that are left unattended in rooms as they violate fire safety rules this includes but is not limited to, hot pads, irons, heat pads, curlers etc.
We respect your space. Room make ups are NOT occurring presently during the COVID 19 Pandemic. Daily Housekeeping and/or toiletry/towel replenishment is by request only. 
The front desk is not able to guarantee any room at any time, particularly if you book through a third party site, although best efforts will be made to give guests requested room numbers, we reserve the right to move the room as long as they are the same room type and rate. 
Please note there is NOT A POOL on property.
Sled Trailers: Must be parked in upper parking lots at all times
Boat Trailers: In summertime boat trailers are not permitted on property and must be parked in designated boat launches. If you have any questions concerning your reservation here at Great Pines do not hesitate to contact us. We look forward to the pleasure of your visit and welcoming you to Great Pines! 

Pet Policy

All pets are additional charge of $50 per stay per pet. Housekeeping will also not enter any rooms where a dog is present, and guests with dogs must inform housekeeping when they would like them to enter when dog is not present.

PETS NEVER are to be left alone in rooms and any damages incurred will be added to bill. Any pets not registered ahead of date of arrival will be fined $200 or asked to leave. 

Any damages incurred to hotel property or removal of property from resort will be charged to credit card on file as hotel seems fit.  This can be in excess of $500. No in room party policy-to ensure we protect our guests at all time in the event of a disturbance one warning will be given to reduce noise.  If this warning isn't followed the guest will forfeit all fees and be asked to leave immediately. 

4920 State Route 28
Old Forge, NY 13420
Phone: (315) 369-6777
[email protected]
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